Terms&condition

Consumer Terms and Conditions Every quotation, pro-forma invoice, price list or other similar document made or issued by Rivervalleypcs.co.uk ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses. Definitions The Company means Rivervalleypcs.co.uk. The Customer or you, means the account applicant or person who buys or agrees to buy goods from the company. Acceptance of Orders / Repairs No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever. Repair / Delivery Whilst every reasonable effort shall be made to keep to any Repair / delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated Repair / delivery date. Ownership and Risk The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered. Warranty & Returns In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12 month return to base warranty. You must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only. Product Misuse Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electro-static damage , temperature or pressure or chemical corrosion then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company. Force Majure The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion. Liability Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages. Your contract is with: Rivervalleypcs.co.uk. 74 Waveney road Tonbridge Kent TN10 3JZ Telephone:01732770289 If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate. These conditions shall be construed in accordance with English law. These conditions do not affect your statutory rights. E&OE

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